SOS Service

If you need help with your order:

1. Choose your order: Select the order you need assistance with.
2. Contact the Seller: If it has been more than 48 hours since you contacted the seller and you haven’t received a response, choose “Open a Case” so BoatMonkey can assist you. For qualifying orders, you’ll receive a refund for any item that doesn’t arrive, arrives damaged, or doesn’t match the item description or photos.

By following these steps, we ensure that you receive the support you need for your purchase.

When you buy boating equipment on BoatMonkey, you’re supporting sustainability by purchasing directly from an individual shop. If you have a question about an item or order, feel free to ask the seller.

Did you receive an BoatMonkey gift card? Redeem it and learn how to pay with it easily.

What if my order doesn’t arrive on time or has a problem?
Shop confidently with BoatMonkey’s Purchase Protection program. For qualifying orders, get a full refund if your purchase doesn’t arrive on time, arrives damaged, or doesn’t match the item description or photos.

Contacting a seller through messages is the best way to get information about an item or resolve any issues with your order. Each seller on BoatMonkey manages their own orders and handles decisions about cancellations, refunds, and returns independently.

How to Contact a Shop Before Buying

To contact the seller:

1. On the listing page, select Message Seller under the listing title.
2. Sign in to your BoatMonkey account, or create one if you don’t have an account yet.
3. Type your question into the textbox.
4. After you send your message, the seller will be notified and can respond.

By following these steps, you can easily reach out to the seller with any questions or concerns before making a purchase.

You can use the search bar at the top of BoatMonkey.eu to look for items or shops.

How to Search for Items:

1. Enter descriptive terms in the search bar to start your search. For example: “autopilot” or “raymarine”.
2. Search results are ordered by relevance to your search terms. You can change the order using the Sort by option above the search results.

How to Filter Results:

1. Above the search results, filter your results by arrival time, free delivery, or price.
2. Choose All Filters to see a full list of ways to narrow down results, such as:
   • Special offers, like sales
   • Category, such as navigation, anchoring, or safety equipment
   • Shop location
   • Item type, new or used
   • Price

To visit a specific shop, enter this web address in your browser’s address bar: https://www.boatmonkey.eu/store/shopname. Replace “shopname” with the actual shop’s name. You can also visit the full list of shops at https://www.boatmonkey.eu/store-listing/.

BoatMonkey does not store credit card numbers when payments are made through Mollie. Mollie is a Dutch payment service provider responsible for securely processing payments. Mollie handles and secures customers’ payment information, including credit card numbers, in compliance with the highest security standards (such as PCI DSS compliance).

When a customer pays through Mollie on BoatMonkey, the payment information is processed directly by Mollie and not by BoatMonkey. This ensures that payment information remains safe and protected.

Key Points:

• Security: Mollie ensures the secure processing and storage of credit card numbers.
• No storage by BoatMonkey: BoatMonkey does not store credit card numbers.
• Reliability: Mollie adheres to strict security standards like PCI DSS.

This guarantees that customers’ payment information is safe and handled with the utmost care.

Best Practices for Ensuring Safe Purchases on BoatMonkey

Credit Card Safety

• Never share your full credit card number, tax identification number, or password via email, BoatMonkey messages, or over the phone.
• If making a transaction in person, avoid speaking your credit card information aloud. Ensure you sign for the transaction and request a receipt.
• Regularly check your credit card statement to track spending and card activity.
• Keep track of your credit card: know who is authorized to use it and who has access to it.

Computer Safety

• Change your BoatMonkey passwords regularly. The more complex a password is, the better protected you are.
• If you share your computer or device, sign out of any website accounts before allowing others to use it.

On BoatMonkey

• Check a seller’s reviews and shop policies before making a purchase. If you have questions or concerns, send a message to the seller before buying.
• If you see an unrecognized charge from BoatMonkey on your bank or credit card statement, review the details. If you are still unable to confirm the charge, contact our support for assistance.
• Learn how BoatMonkey’s Purchase Protection program can help you get a full refund on your item. If you contacted the seller more than 48 hours ago without a response, choose Open a Case so BoatMonkey can assist you. For qualifying orders, you’ll receive a refund for any item that doesn’t arrive, arrives damaged, or doesn’t match the item description or photos.
• Keep your transactions on BoatMonkey. We cannot verify or assist with payments made outside of BoatMonkey.
• If you receive a suspicious email claiming to be from BoatMonkey, forward it to us at support@boatmonkey.com.
• In some circumstances, BoatMonkey may use a third-party encryption service, SendSafely, to securely request additional information to confirm a transaction, such as a copy of a government-issued photo ID.

For goods sold within the European Union, VAT – if applicable – is included in the purchase price at the time of sale. Since BoatMonkey requires business sellers to list their prices inclusive of VAT, you won’t have to pay any additional amounts other than the total price displayed at checkout.

Outside this, it’s the seller’s responsibility to provide a legally compliant VAT invoice when required or asked by the buyer. The default receipt from BoatMonkey cannot be used for this purpose.

If you need a VAT invoice for your purchase, contact the business seller directly before placing the order to ensure they can provide the necessary documentation.

• Albania
• Andorra
• Austria
• Belgium
• Bosnia and Herzegovina
• Bulgaria
• Croatia
• Cyprus
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Iceland
• Ireland
• Italy
• Liechtenstein
• Lithuania
• Luxembourg
• Malta
• Moldova
• Monaco
• Montenegro
• Netherlands
• North Macedonia
• Norway
• Poland
• Portugal
• Romania
• San Marino
• Slovakia
• Slovenia
• Spain
• Sweden
• Switzerland
• Turkey
• Ukraine
• United Kingdom
• Vatican City

When you order items from a single shop on BoatMonkey, your products typically come in one package. However, if you place orders from multiple shops simultaneously, each shop will ship your items separately, resulting in multiple packages.

Each seller on BoatMonkey is responsible for their own packaging and shipping, so delivery times and shipping methods may vary between shops.